Q. Is this really a Victoria Emerson website?
A. Yes! You found it by clicking on a link on our main website.
Q. Why did you make a new site for pre-orders?
A. We pride ourselves on getting your orders to you fast. We think this is the cleanest and most straight-forward way to handle products that are out of stock. This way your main order from Victoria Emerson will ship next-day, and this last bracelet will come after.
Q. How long will it take to ship?
A. We aim for pre-orders to ship within 2-3 weeks.
Q. Why wouldn't I just wait until it's back in stock?
A. Great question! Since our Attica is hand-made it takes a long time to craft. Every time we make more we seem to sell out within a few days. By allowing our customers to pre-order we can ensure that nobody misses out.
Q. When is my credit-card charged?
A. We'll generally charge your credit card right away, even though we won't ship it for a while. This allows us reserve one for you!
Q. Can I cancel if I change my mind?
A. Yes, of course. Just email firstname.lastname@example.org with your order # and we'll cancel and issue you a full refund. No questions asked!